Frequently Asked Questions (FAQs)
Is it possible to have my books personally autographed by Dr. Grace?
Do you offer group discount to reading groups, church ministries, or schools?
Is Dr. Grace available to speak to our group or at our event?
Can I request a catalog?
What methods of payment do you accept?
Can I order at anytime?
What are your shipping methods and guidelines?
Do you ship to P.O. Boxes?
Do you ship outside of the United States? What is your cancellation Policy?
What is your Return/Refunds Policy?
Will sales taxes be added to my purchase?
How can I order by phone or speak directly to a customer service representative?
Is it possible to have my books personally autographed by Dr. Grace?
All books can be autographed by Dr. Grace at your request. Please write your request in the "special instruction" box when ordering.
Do you offer group discount to reading groups, church ministries, or schools?
MyHealthyLove.com is please to offer additional discounts on group orders of twenty or more books. To know more about purchasing any of Dr. Grace's books or products at special group ministry rate or bulk discount, e-mail: support@myhealthylove.com
Is Dr. Grace available to speak to our group or at our event?
If you would like to have Dr. Grace speak or minister at your conference or event, please e-mail a letter of invitation or inquiry to the attention her Executive Assistant, Suzette Kaplan: info@myhealthylove.com
Can I request a catalog?
All of our items are currently listed on our website, we do not have a separate catalog. Any of Dr. GraceÂ’s books or CDs not found in MyHealthyLove.com on-line store is either sold out or out of print.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and Debit card.
Can I order at anytime?
You can order on line 24 Hours a Day, 7 Days a Week, and 365 Days a Year! Use our secure on-line shopping cart to place an order on our website. If you have any questions about our products you can email us 24 hours a day, 7 days a week at support@myhealthylove.com
What are your shipping methods and guidelines?
We ship though the United States Post Office (USPS), Delivery Confirmation Receipt, unless otherwise requested. Please allow the standard five to seven business days for delivery. Special rush delivery, overnight, or Two-Day Priority Service is available upon request for an additional cost. No orders are shipped C.O.D. MyHealthyLove.com cannot be held responsible for delivery when we are not provided with a complete and accurate address. Therefore, please check the shipment addresses before you finish placing your order. Make sure it is a correct postal delivery address, including the appropriate suite or apartment number and zip code.
Do you ship to P.O. Boxes?
Yes we do, but please check to make sure address, including zip code, is accurate and completed.
Do you ship to outside of the United States?
The shipping arrangements on MyHealthyLove.com on-line store is programmed for the lower 48 states within the United States . However, shipment to Alaska, Hawaii, Canada, Europe, the Caribbean, and other countries outside of the United States, is available for an additional cost. To find out appropriate shipping cost or for other inquiries, please contact: support@myhealthylove.com.
What is your cancellation Policy?
We try to ship out all orders within 24 hours, so often there is not time to cancel an order. However, special request for books to be personally autographed by Dr. Grace will sometimes take a few additional days to ship. If the situation arises, we will try to accommodate your request to cancel an order within the first 24 hours. Unfortunately, we cannot cancel your order after it has been shipped.
What is your Return/Refunds Policy?
CDs and personally-autographed books are non-returnable and non-refundable, unless damaged in shipment. Please contact us within 24 hours of receipt. Un-autographed books, in purchased condition, are returnable within seven days after you've received them.
Will sales taxes be added to my purchase?
Because we are located in New York State , we shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York State .
How can I order by phone or speak directly to a customer service representative?
Although you can via our secured website at anytime, you can also place a phone order or speak directly to any one of our friendly and helpful customer service representatives during these times: Monday through Friday 9:00 AM EST - 5:00 PM EST. You may reach us at via phone or fax at 888-892-6764. Your satisfaction is important to us. Please feel free to call us anytime if you have questions, or to send any comments you may have. We certainly do appreciate all of your business and are working as hard as we possibly can to ship each and every order as quickly as possible.
